Which of the two should I take?

If the money is going to ad accounts, AI tools and subscriptions, the virtual card is enough and it is ten dollars cheaper. If you also want to pay in a shop or a cafe by holding your phone to the reader, take the Apple Pay card.

Can I upgrade the virtual card to the Apple Pay one later?

They are separate cards, so there is no upgrade. You open the second one at its own price and keep the first, which many people do on purpose: one card for ad platforms and another for everything else, so a block on one never touches the other.

Do I really send no documents?

For both virtual cards an email address is all we ask for. No passport, no selfie, no proof of address and no bank account.

How long until the card actually works?

About two minutes from the payment. Issuing is automatic and runs at any hour, so a card bought at three in the morning appears as fast as one bought at noon.

What can I top it up with?

USDT on Tron, BNB Chain, Polygon or Ethereum, plus Bitcoin, USDC, ETH, BNB, SOL and TRX. It lands on the card as dollars. Tron and Ethereum charge the most to send on, BNB Chain and Polygon the least.

Will subscriptions that bill every month work?

Yes. The merchant sees an ordinary card, so recurring billing behaves normally. Keep enough balance on the card for the next charge, otherwise the payment is declined the way it would be on any other card.

Contact us

Two ways to reach us: Telegram for anything quick, email for anything that needs a record. What you put in the message decides how fast it is useful.

Last updated: 7 October 2026 CryptoCardex

Write to us

Telegram, fastest: @cryptocardex. Best for a card that is not working, a top up that has not arrived, or a declined payment. Tell us the last four digits of the card and roughly when it happened.

Email: [email protected]. Best when you need a written record, or for billing, privacy, compliance and business requests.

By email, put the topic at the start of the subject line to get a useful answer faster:

Subject starts with	Use it for
Support	A card, a top up, a declined payment, anything about your account
Billing	A charge you do not recognise, or a question about a fee
Privacy	A request to see, correct or delete your data
Compliance	Requests from authorities, and anything in our AML policy
Business	Issuing cards through our API, or working with us

What makes an answer faster

We cannot look anything up without knowing which account it concerns. Please include:

the email address your account is registered to
the last four digits of the card, if your question is about a card
the date and amount, if your question is about a payment or a top up
the exact message you saw, if something was refused

Never send us a full card number, its security code, or your password. We will never ask for them, and anyone who does is not us.

Things you can answer yourself right now

Several of the most common questions are already answered, with the real numbers:

Frequently asked questions, including declined payments and top ups
What each card costs, with every fee in one table
Where the card works, and what to do if a service is not on the list
Adding the card to your phone, step by step

Company details

CryptoCardex is a brand operated by IZIPAY Solutions Group.

Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong

Our Terms & Conditions, Privacy Policy, AML and KYC Policy and Cookie Policy set out how we work.